Refund & Cancellation Policy

General Overview

At Savify, we strive to be transparent about our billing practices. As a platform offering digital services, analytics, and competition access, many of our offerings are non-tangible and irrevocable once consumed.

This Refund & Cancellation Policy outlines the specific circumstances under which refunds may be granted, how we handle payment errors, and the rules governing competition entry fees.

Competition Entry Fees

Participation in Savify competitions often requires a non-refundable entry fee. This fee contributes to the platform infrastructure, administrative costs, and prize pool allocation.

Once a competition has officially started (the "Start Date"), entry fees become strictly non-refundable. The service is considered "delivered" the moment you are granted access to the competition dashboard and the event tracking begins.

It is important to understand that the entry fee covers platform and competition access only. It guarantees you a spot in the challenge and access to the associated tracking tools.

Duplicate or Failed Payments

We understand that technical glitches happen. Savify has a structured process for handling accidental duplicate charges or failed transaction states.

If you discover that you have been charged multiple times for a single service or competition entry due to a technical error, please contact our support team immediately.

• Reporting: Send an email to billing@savify.app with the subject line "Duplicate Charge."
• Evidence: Please include the Transaction IDs for all charges involved.
• Resolution: Upon verification, the duplicate amount will be refunded to the original payment method.

Verified refund cases are typically processed by our team within 24 hours. However, depending on your bank or credit card issuer, it may take 5–7 working days for the funds to reflect in your account statement.

Competition Cancellation

While rare, there may be instances where Savify must cancel a planned competition due to unforeseen technical issues, operational constraints, or insufficient participation.

If Savify cancels a competition before or during the event, users will be compensated. At Savify’s sole discretion, compensation will be provided via:

• Full Refund: A reversal of the charge to your original payment method.
• Savify Credits: A credit to your account balance to be used for future competitions (often used for small micro-transactions to avoid processing delays).

No Refund for Scores or Rankings

Savify provides analytics and insights based on the data provided by the user. The value of the service lies in the analysis and the competitive framework, not in a specific outcome.

Scores, insights, rankings, digital certificates, and "Balance Scores" are non-refundable digital goods.

Users acknowledge that:

• Dissatisfaction with a low "Balance Score" does not qualify for a refund.
• Disagreement with the AI's analysis of your spending habits does not qualify for a refund.
• Failure to win a prize in a competition does not qualify for a refund of the entry fee.

The fee paid is for the use of the software and the opportunity to participate, regardless of the user's personal performance or satisfaction with their financial metrics.

Subscription Cancellation

For users on Savify Premium or other recurring subscription plans:

• Cancellation: You may cancel your subscription at any time via the 'Settings' menu. Cancellation stops future billing.
• Access: After cancellation, you will retain access to Premium features until the end of your current billing cycle.
• No Partial Refunds: We do not offer prorated refunds for partial months of service. If you cancel halfway through a month, you will not receive a refund for the remaining days, but you will not be charged again.

Billing Support

If you have questions regarding this policy or a specific charge on your statement, please contact us before filing a dispute with your bank.

Email: savifyhq@gmail.com